Why we are better than the Squad

Many times people compare us to the Geek Squad. As a matter of fact, back before we merged with Boston Teks we were known as Geek Housecalls and Best Buy (parent company of Geek Squad) sued us for patent name infringement. They lost. We dont like to admit it but quite often a client would see the word Geek and assumed we were the “Squad” and booked an appointment with us. Once we showed up and they found out that we were locally owned and operated and staffed with a team of experienced Tech Experts they were delighted that they made that mistake!

But even so, people like to work with recognized brand names so what are some of the main differences between us and them? Here is a handy chart that may help illustrate those differences.

Expert Local Service

Trusted

All of our Tech Experts are experienced and trained and are local. We never outsource our services to third party contractors or vendors. You can trust your pictures and personal files and not have to worry about who has access to these unlike the Squad that outsources these services to third party contractors all over the globe.

Convenient

In-home or in-office service from 8am to 8pm Monday through Friday, 8am to 6pm Saturday. Call us and within minutes we can schedule an appointment for you many times that day or the next day.

Guaranteed

Our 30 day satisfaction guarantee is something we are proud to offer. We stand behind our work and if something is amiss give us a call and we will make it right.

A Sampling of Our Tech Experts

Chris has been tinkering with computers for his entire life. He can find almost anything interesting and derives great satisfaction from restoring tech gadgets to working order. He is always happy to help.
He grew up in Florida originally and moved to the Boston area in 2009. He spent 4 years in Korea teaching English. He has visited 22 countries and bicycled across the continental US to support an affordable housing charity. (Employee since 2017)

Keith Brodie is one of our Mac Tech Experts. My computer career started in 1990, working primarily on Apple computer systems as a repair technician. In the years since, I’ve worked as a Service Manager, Information Technology Manager, Systems Analyst, Professional Photographer and Digital Imaging Consultant. Over the last 15 years, I’ve specialized in digital photography systems and procedures for professional photographers and amateur shutterbugs. I’m proud of my career providing quality technical support to individuals, families, small businesses, educational institutions and a wide variety of working professionals. I’m patient, methodical and a good listener. I look forward to finding solutions to your technology issues.
(Employee since 2014)

A friendly, knowledgable, experienced computer professional dedicated to always giving the customer the best service possible. Bob has many interests including cars and technology. He lives with is wife and family in Lowell.(Employee Since 2002)

Thousands of Tech Issues Solved!

“Quick thank you note to say that Bill was amazing!! (We’re Concierge Plan customers who he helped this week.) The issue (rootkit virus) turned out to be much tougher than any of us had expected, and we couldn’t be more impressed with the care and expertise that Bill showed in solving it. We very much appreciate the service, and would love to have Bill be added as our regular tech. (But we hope not to see him until AFTER renewal time in May!) Thanks!
– Carol & Jim R. from Wayland”

”My E-mail send/receive software stopped functioning and I was booked for a “remote” appointment the very next day. The technician, Matt M. was very resourceful and knowledgeable in manipulating the send/receive settings up-to-date. I have been using this company for 3 years, and the two technicians whom I have had contact with, Mike D. and Matt M., have been outstanding in their knowledge, professionalism, and courteousness. I highly recommend this company.
– Cynthia J. from Norwood”

”Transferred all my files and settings from my old PC to new laptop that I bought from them. Tutorial, set up. Awesome! Way better than expected! Professional and helpful!
– Gail R. from Quincy”